FAQ
Questions
Which CAD systems does it connect to?
Any CAD that can export a file (CSV or XML), send a signed webhook or send NENA EIDO. Mark43 connects through its API with the agency’s own key. Versaterm, Motorola, CentralSquare and other vendors are added on request. CAD data is read-only, and nothing goes back to your CAD.
Does the BOLO hit check search NCIC or state databases?
No. It only compares a plate or name against your agency’s own active BOLOs, and it never connects to NCIC or any state system. Every check and hit is written to the audit log.
Does it need special hardware?
No. It runs in a web browser on the laptops, phones and tablets officers already carry.
Does it hold security certifications?
No, and we don’t make compliance claims. It runs on enterprise Amazon Web Services infrastructure with MFA, lockout, session timeouts, encryption and audit logging, and we share a written security overview so your IT team can do its own review.
Can we sign in with our Microsoft accounts?
Yes. Microsoft Entra ID single sign-on is available. Your IT team connects your Entra tenant and officers sign in with their Microsoft accounts.
Can we use our own zones and codes?
Yes. Zones, units, personnel, shifts, branding and 10-codes are set per agency. Zones can be imported from your GIS department’s files.
What happens if an officer misses roll call?
They open Briefing Replay, review the briefing, BOLOs and attachments, and acknowledge. The record shows the acknowledgment came via replay, with the time.
Do officers get alerts when the app is closed?
Yes, for urgent BOLOs, if the officer opts in on that device. Reminders for unacknowledged BOLOs are sent the same way.
Can we control who signs in and from where?
Yes. Each agency can require MFA for everyone, require Microsoft single sign-on, set the idle lock time, restrict sign-in to approved networks, and sign out any device remotely.
How long are records kept?
Your agency chooses how long archived roll calls are kept, from 30 days up to 7 years, or keep them indefinitely. Anything on legal hold is never purged. The audit log is append-only.
Do you support squads larger than 8 on video?
Larger squads are available on request. Ask us about your squad sizes.
Where is data hosted?
On Amazon Web Services, encrypted in transit and at rest, with each agency’s data kept separate.
How accurate is GPS from a laptop?
Phones are usually accurate. Laptops without GPS hardware can be off by a block or more. In-car GPS through CAD is the better source and is on the roadmap.
How do we get started?
Request a demo below. We’re looking for pilot agencies to shape the product.